How can we help?
Find quick answers or watch step-by-step tutorials for using DelightVendorEdit.
Guides & video tutorials
Helpful walkthroughs shared by our team.
Frequently asked questions
Choose a topic or search for your question.
How do I create an account?
Open the Register page, enter the requested details and follow the on-screen instructions. Use an email address you can access and keep your login details private.
I cannot log in. What should I do?
Check that your email and password are correct, then try again. If you still cannot access your account, use the password recovery page. Never share your password or verification code with anyone.
How do I fund my wallet?
Sign in, open Wallet and follow the available funding instructions. Check the amount and payment details carefully. If payment is deducted but your balance does not update, keep the payment reference and contact support before paying again.
My wallet balance has not updated. What should I do?
Refresh the page after checking your internet connection. If the balance is still incorrect, do not repeat the payment immediately. Contact support with your account email, amount and transaction reference. Do not send your password or one-time codes.
Where can I find my purchases?
Sign in and open Purchases to review the orders connected to your account. Keep the order reference when contacting support about a delayed or unsuccessful order.
What if my order is delayed or unsuccessful?
Check the order status and any instructions shown on the order page. If the problem continues, contact support with your order reference. Avoid placing duplicate orders while the original order is still processing.
How do I use the Tracking Number service?
Open the Tracking Number service and enter the tracking number supplied for your shipment, following the instructions shown on the page. The service checks real package-tracking information through its tracking provider. Make sure the number is copied correctly and matches the courier or shipment.
Why is my tracking status not changing? Tracking updates depend on the courier and shipment scans. A new or recently shipped parcel may take time to show updates. Recheck the number and try again later; if the issue continues, contact support with your order reference and tracking number.
What is AI Studio and how do I use it?
AI Studio offers AI video tools such as face swap, video face swap and lip-sync generation. Choose the tool available on the page, upload the required media, review the instructions and confirm the wallet charge before submitting.
Some generation tasks run asynchronously, so the result may take time to finish. Check the task status or results area before submitting the same job again, to avoid duplicate charges. Only upload media you have permission to use and follow the service rules.
What is a Working Profile and how do I receive it?
Working Profile listings are pre-made social or working account products. Before buying, read the listing details carefully and check that the product fits your intended use.
After a successful purchase, open your purchases or order details and follow the provided delivery instructions or download link. If the download link is missing, does not work, or the delivered item does not match the listing, contact support with your order reference.
Use purchased accounts only in ways allowed by the relevant platform's terms and applicable law.
How do I get a flight ticket?
Open the Flight Ticket service and carefully follow the instructions shown there. Provide accurate passenger and trip details, review the displayed information and price before confirming, and follow any instructions provided for receiving your booking details. If you need a walkthrough, check the Guides & video tutorials section above when a guide is available.
How do I contact customer support?
You can reach the support team using WhatsApp or Telegram. Include a short explanation and your order reference where relevant. Never send your password or one-time verification code.
How do I keep my account safe?
Use a strong, unique password, sign out on shared devices and never share passwords or one-time codes. Contact support promptly if you notice activity you do not recognise.