1. Scope of this policy
In this policy, “DelightVendorEdit”, “we”, “our” and “us” refer to the platform and its operator. This policy applies to information handled through our website, account features, marketplace activities and support channels that link to it.
This policy should be read alongside our Terms & Conditions. A particular service may display additional privacy information where needed.
2. Information we may handle
Depending on the features you use, information may include:
- Account details: information such as your email address, username, account identifier and authentication-related records used to create and protect your account.
- Transactions: order details, wallet activity, transaction references, amounts, status updates and records needed to investigate payment or delivery issues.
- Information you provide: messages sent to support, details included in a request, and information you choose to submit when using a feature.
- Technical information: limited device, browser, connection, diagnostic or security information that may be made available through the website, hosting or service providers.
- Verification information: if a feature requires verification, the information requested for that feature and its handling should be explained at the point of collection.
Please provide only information that is accurate and necessary for the feature you are using. Do not send passwords or one-time verification codes to support.
3. How we may use information
We may use relevant information to:
- Create and manage accounts and provide requested features.
- Process orders, maintain wallet and transaction records, and provide order updates.
- Respond to support requests and investigate payment, delivery or account issues.
- Protect users and the platform, detect suspicious activity, prevent abuse and troubleshoot technical problems.
- Maintain service reliability, understand feature performance and improve the user experience.
- Meet applicable legal obligations and handle legitimate disputes or claims.
We aim to use information for relevant purposes and not collect more than is reasonably needed for the feature or purpose involved.
4. Reasons for processing information
Where applicable law requires a legal basis, information may be processed when it is needed to provide a service you request, to comply with a legal obligation, to protect the platform and its users, or for another lawful reason such as a legitimate interest. Where consent is required, we will seek it before carrying out the relevant processing.
7. Security and data retention
We use reasonable measures intended to protect information from unauthorised access, loss, misuse or alteration. No website, network transmission or storage system can be guaranteed completely secure, so please protect your login details and use a secure device.
Information may be kept for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, protect the platform or meet legal obligations. Retention periods can differ depending on the type of information and the reason it is held. When information is no longer needed, appropriate steps may be taken to delete it or remove identifying details, subject to applicable requirements.
8. Your choices and privacy rights
Depending on your location and applicable law, you may have rights to request access to personal information, correct inaccurate details, request deletion, object to or restrict certain processing, or withdraw consent where processing is based on consent. These rights may be subject to legal exceptions and verification of your request.
To make a privacy request, contact support using the details below. Tell us what you are requesting and provide enough information for us to locate the relevant account, but do not send your password or one-time verification code. We may ask for reasonable verification before acting on a request.
Closing or deleting an account may not immediately remove records that must be retained for completed transactions, security, dispute handling or legal reasons.
9. Children’s privacy
The platform is not intended for anyone who is not legally permitted to use the relevant service. If you believe a child has provided personal information inappropriately, contact support so the matter can be reviewed.
10. External websites and services
Our website may link to third-party websites or use external services. We are not responsible for the privacy practices of websites we do not operate. When you follow an external link or use a third-party feature, review the relevant provider’s privacy information.
Some platform features may rely on infrastructure providers for hosting, authentication, databases or file storage. The information processed by those providers depends on the feature you use and the configuration of the platform.
11. Changes to this policy
We may update this Privacy Policy as the platform, its features or applicable requirements change. When a revised version is published, we may provide notice through the website or another appropriate channel. Please review this page periodically.
12. Contact us about privacy
If you have a question about this policy or want to make a privacy request, contact DelightVendorEdit support. Include a short description of your concern and your account or order reference if relevant.
For your security, never send your password or one-time verification code in a support message.