Seller Policy

1. Seller standards and account responsibility

• Provide accurate account and contact information and keep your sign-in details secure.
• Use only accounts and payment methods you are authorised to use. Do not impersonate another person, business or brand.
• Make sure you have the right and permission to offer every product, digital item or service you list.
• Do not use the platform to deceive customers, evade applicable law or interfere with the safety and operation of the marketplace.

2. Listing and advertising requirements

• Use clear titles, accurate descriptions, relevant images and correct prices. Explain important requirements, limitations and what the buyer will receive.
• Do not advertise something as available if you cannot supply it. Keep listings updated and remove or correct outdated offers.
• Do not make false claims, hide material conditions, use misleading screenshots or copy another seller’s content without permission.
• Do not list stolen, counterfeit, unlawfully obtained, restricted or otherwise prohibited products or services.
• Do not publish customers’ personal information or confidential information in listings, images, videos or messages.

3. Orders, fulfilment and delivery

• Review orders carefully and supply the exact product or service described in the listing.
• Provide delivery instructions, access details or tracking information when applicable, and only through an appropriate and secure channel.
• Do not mark an order as completed before the agreed item or service has been delivered.
• If an item is unavailable, delayed or cannot be supplied, inform the customer promptly and contact platform support where help is needed.
• Never ask a customer to share their password, one-time verification code or other sensitive login credentials.

4. Customer service and disputes

• Communicate politely and honestly, and respond to reasonable order questions in a timely manner.
• Make a genuine effort to resolve complaints about missing, incorrect, damaged or inaccessible orders.
• Provide relevant order details or evidence when support requests them to review a dispute.
• Do not threaten, harass, discriminate against, blackmail or retaliate against a customer for raising a genuine concern.
• Do not promise a refund, replacement or outcome that you are not authorised to provide. Refund handling is governed by the platform’s Refund Policy and any applicable service rules.

5. Prohibited conduct

Sellers must not:

• Use fake orders, fake reviews, artificial activity, misleading referrals or other methods to manipulate the marketplace.
• Attempt to bypass platform security, exploit technical errors, interfere with another account or misuse private customer data.
• Use listings or messages to distribute malware, phishing links, scams or unauthorised promotional content.
• Misrepresent their identity, ownership, stock, delivery status or ability to provide a service.
• Use the platform to offer anything unlawful or to violate another person’s rights.

6. Reviews and enforcement

Where there is a suspected policy violation, DelightVendorEdit may review relevant listings, orders or reports and may request additional information. Depending on the circumstances, action may include removing or restricting a listing, pausing seller access, cancelling an order where permitted, or suspending an account. Serious or repeated violations may lead to further restrictions.

We aim to consider the information available, but we cannot guarantee a particular outcome for every complaint. Do not attempt to avoid a restriction by opening another account.

7. Policy changes and help

This policy may be updated as the marketplace and its services change. Sellers should review it periodically and follow any notices or additional rules that apply to their listings.

For help with a listing, order or seller concern, contact support:

• WhatsApp: 0701 590 8401
• Telegram: @DelightVendorLogsSupportBot

This policy is intended to explain marketplace expectations and does not replace applicable law or the platform’s other policies.